Cancellation Policy

Moving deposits are taken to secure space on an available truck, so if you must cancel or postpone your move, please do so as soon as possible. Except as stated below, Booking Fees are NON-REFUNDABLE. Cancellation or postponement requests must be in writing and must be received by True King Relocation more than seven (7) days prior to the first requested pickup date. You may send cancellation or postponement requests by email (dispatch@truekingrelocation.com), USPS, overnight courier or by fax to (855) 364-8904.

Moves cancelled more than seven (7) days prior to the first requested pickup date shall receive a refund of the moving deposit. For moves cancelled or postponed within seven (7) days prior of the first requested pickup date, the moving deposit is NON-REFUNDABLE but may be applied as a deposit on a future move arranged by True King Relocation so long as that move is picked up within twelve (12) months of the date the first deposit is paid. Deposits not applied to a move within twelve (12) months of the date the first deposit is paid (as allowed herein) shall be forfeited and are NON-REFUNDABLE. Broker/Booking Fees will only be refunded if True King Relocation cancels your move due to carrier unavailability or other circumstances beyond its reasonable control, in which case True King Relocation will also refund your moving deposit. This is the full extent of True King Relocations’ liability when it cancels a move.

Get in touch

  • Customer Service: (855) 364-KING (5464)
  • Dispatch: (855) 364-5464
  • Claims: (855) 364-5464
  • Send mail to:
  • 541 S. State Road 7, Suite 11
    Margate, FL 33068

Office Hours

If you’re experiencing a problem with your move, please contact your carrier directly for the fastest response. If you would like to reach us by phone, please call during our normal business hours:

Monday to Friday 8AM – 6PM EST
Saturdays 8AM – 3PM EST

Tell Us How The True King Relocation Team Can Help

If you would like to reach us outside normal business hours, please send us an email or fill out the form below. If your questions and/or concerns are directly related to your booked moved, we encourage you to reach out to your carrier whose number is listed on your move agreement.

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